tag:status.teamsideline.com,2005:/historyTeamSideline.com Status - Incident History2024-03-28T22:24:03-07:00TeamSideline.comtag:status.teamsideline.com,2005:Incident/200827542024-02-26T22:10:20-08:002024-02-26T22:10:20-08:00February Enhancement Release<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>22:10</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>22:07</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:28</var> PST</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Monday, February 26th beginning at 9pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/198623552024-01-29T22:29:56-08:002024-01-29T22:29:56-08:00January Enhancements Release<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>22:29</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>22:21</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>20:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:02</var> PST</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning January 29th, 2024 at 9:00pm PST for our latest Enhancements Release/</p>tag:status.teamsideline.com,2005:Incident/197779112024-01-23T07:35:03-08:002024-01-23T07:35:03-08:00Some App Events are reporting incorrect game times - please check web site for accurate game times<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>07:35</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. All users should verify they have the latest app installed. <br />Android - 2.1.71<br />iOS - 2.1.74</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>08:08</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Please download app version 2.1.74 if you are still impacted.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>11:15</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.teamsideline.com,2005:Incident/194326862023-12-13T23:22:23-08:002023-12-13T23:22:23-08:00Server Update<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>23:22</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>23:06</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:35</var> PST</small><br><strong>Scheduled</strong> - All services will be temporarily unavailable Wednesday, December 13th between 10pm and 11pm PT to apply system software upgrades and reboot our servers.</p>tag:status.teamsideline.com,2005:Incident/189696772023-10-30T22:31:12-07:002023-10-30T22:31:12-07:00Server Update<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>22:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>22:27</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>09:29</var> PDT</small><br><strong>Scheduled</strong> - All services will be temporarily unavailable, Monday, October 30th between 10pm and 11pm PT to apply system software upgrades and reboot our servers.</p>tag:status.teamsideline.com,2005:Incident/187446112023-10-10T14:11:34-07:002023-10-10T14:11:34-07:00System Slow - Release related issue<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:11</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>12:36</var> PDT</small><br><strong>Update</strong> - This issue has been resolved.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>12:07</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:31</var> PDT</small><br><strong>Investigating</strong> - We are currently working on issues related to the current release. The system is operating very slowly with intermittent down time. We apologize for the inconvenience and will update this page once the issue is resolved.</p>tag:status.teamsideline.com,2005:Incident/186241542023-10-10T00:53:00-07:002023-10-10T00:53:00-07:00October Enhancements Release<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>00:53</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>00:44</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>10:32</var> PDT</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Monday, October 9th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/178813962023-07-17T23:52:02-07:002023-07-17T23:52:02-07:00July Enhancements Release<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>23:52</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>23:47</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>12:22</var> PDT</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Monday, July 17th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/176914972023-06-27T10:50:47-07:002023-06-27T10:50:47-07:00Notifications are not being received via App<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>10:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>14:35</var> PDT</small><br><strong>Monitoring</strong> - Apple iOS Users need to update to the latest version of the app to resolve notification issues.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:40</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:40</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.teamsideline.com,2005:Incident/175618452023-06-13T23:36:45-07:002023-06-13T23:36:45-07:00June Enhancements Release<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:36</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:35</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Tuesday, June 13th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/173453942023-05-23T15:45:44-07:002023-05-23T15:45:44-07:00Emails to support@teamsideline.com are being rejected.<p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:45</var> PDT</small><br><strong>Resolved</strong> - The issue with support@teamsideline.com has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:36</var> PDT</small><br><strong>Identified</strong> - Emails to support@teamsideline.com are being rejected. Work around is to send to support@teamsideline.zendesk.com instead. We are working with Microsoft to resolve this issue.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:36</var> PDT</small><br><strong>Investigating</strong> - Emails to support@teamsideline.com are being rejected. Send to support@teamsideline.zendesk.com instead.</p>tag:status.teamsideline.com,2005:Incident/172022742023-05-11T08:39:06-07:002023-05-11T08:39:06-07:00SMS (texting) is presently not working for some mobile carriers<p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>20:14</var> PDT</small><br><strong>Identified</strong> - We are working with our vendor to resolve the issue.</p>tag:status.teamsideline.com,2005:Incident/172004152023-05-09T16:33:09-07:002023-05-09T16:33:19-07:00SMS (texting) is presently not working<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:33</var> PDT</small><br><strong>Resolved</strong> - SMS/texts are now being routed from a backup number +1-844-224-4195.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:15</var> PDT</small><br><strong>Investigating</strong> - SMS (texting) is presently not working. We have escalated this issue and will update when it is operational again.</p>tag:status.teamsideline.com,2005:Incident/167030642023-04-02T23:00:50-07:002023-04-02T23:00:50-07:00April Enhancements Release<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:58</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>17:34</var> PDT</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Sunday, April 2nd at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/163791742023-03-07T23:10:25-08:002023-03-07T23:10:25-08:00March Enhancements Release<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:10</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:03</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:08</var> PST</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Tuesday, March 7th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/161417142023-02-16T00:25:13-08:002023-02-16T00:25:13-08:00System Update and Reboot<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>00:25</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:53</var> PST</small><br><strong>Scheduled</strong> - The system will be unavailable on Wednesday, 2/15/2023 starting at 11pm Pacific for approximately 15 minutes while a system update is applied and the servers are rebooted.</p>tag:status.teamsideline.com,2005:Incident/159155792023-01-23T16:15:39-08:002023-01-23T16:15:39-08:00WePay payment gateway unavailable<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:15</var> PST</small><br><strong>Resolved</strong> - The WePay issue has been resolved and all credit card orders are flowing again.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:14</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:57</var> PST</small><br><strong>Identified</strong> - WePay is still working on a fix for this issue and we are waiting to hear back from them.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:08</var> PST</small><br><strong>Investigating</strong> - We are in contact with our vendor WePay. They are aware of the issue and are working to resolve.</p>tag:status.teamsideline.com,2005:Incident/146106442022-12-08T00:05:12-08:002022-12-08T00:05:13-08:00December Enhancements Release<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>00:05</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:56</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:32</var> PST</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Wednesday, December 7th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/139503482022-11-29T10:40:37-08:002022-11-29T10:40:37-08:00System reboot<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:40</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:31</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:21</var> PST</small><br><strong>Scheduled</strong> - The system will be offline for a few minutes at 10:30am PT for maintenance.</p>tag:status.teamsideline.com,2005:Incident/110294242022-09-01T11:10:45-07:002022-09-01T11:10:45-07:00System Update and Reboot<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:43</var> PDT</small><br><strong>Scheduled</strong> - All services will be temporarily unavailable, Wednesday, August 31st between 11 and 11:15pm PT to apply system software upgrades and reboot our servers.</p>tag:status.teamsideline.com,2005:Incident/110207792022-08-31T00:30:45-07:002022-08-31T00:30:45-07:00August Enhancements Release<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:54</var> PDT</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Tuesday, August 30th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/105437662022-07-13T00:33:39-07:002022-07-13T00:33:39-07:00July Enhancements Release<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:33</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:21</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>17:04</var> PDT</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Wednesday, May 10th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/97173892022-04-05T23:36:19-07:002022-04-05T23:36:19-07:00System Reboot<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>23:36</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>23:34</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>23:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>16:59</var> PDT</small><br><strong>Scheduled</strong> - All services will be temporarily unavailable Tuesday, April 5th between 11:30pm and midnight PT while we perform server maintenance and reboot the servers.</p>tag:status.teamsideline.com,2005:Incident/96670542022-03-31T00:06:46-07:002022-03-31T00:06:46-07:00March Enhancements Release<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>00:06</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>23:57</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>06:23</var> PDT</small><br><strong>Scheduled</strong> - All Services will be temporarily unavailable while we make system updates beginning Wednesday, March 30th at 10pm Pacific.</p>tag:status.teamsideline.com,2005:Incident/91801102022-01-28T01:30:30-08:002022-01-28T01:30:30-08:00Server Update<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>01:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>00:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>14:30</var> PST</small><br><strong>Scheduled</strong> - All services will be temporarily unavailable, Friday, January 28th between 12:30am and 1:30am PT to apply system software upgrades and reboot our servers.</p>